How it works
Our most humble apologies but unfortunately EKO REFILLS will be temporarily CLOSED for the duration of 2 months. We are a small family run business and due to unforeseen personal circumstances we are temporarily unable to offer our refill service. We anticipate being open again by the beginning of May and sincerely apologise for any inconvenience this may cause.
We have tried to make the process as easy as possible for our customers to use. We are a new service so we anticipate that there may be some changes in the way we do things further down the line as we figure out what works best for our customers and the environment. Your feedback will be really useful in helping us shape the service so please feel free to contact us.
We deliver to three main areas on set days.
Tuesday: Stroud area
Thursday: Gloucester area and Cheltenham area.
The area to which we deliver is roughly a 3 mile radius around Cheltenham, Stroud and Gloucester respectively. The following three maps give you a rough guide as to where we can deliver to. If you fall just outside the marked area and want deliveries or are not sure which area you fall into do please get in touch
To order follow these 3 steps:
Choose your products on our website. We ask for a £5 deposit on your first bottle order, this is to cover the cost of the bottles we keep in circulation. The deposit is a one off charge and is the same regardless of how many bottles you order. Should you decide not to order from us again, once the bottles have been returned we will refund the deposit. Don't forget to add the £5 bottle deposit to your basket when placing your first order, you can find this amongst the products in Bodycare, Laundry, and Cleaning. The minimum order for delivery is £15 not including the £5 bottle deposit. Orders made before midnight on a Sunday will be delivered on the following Tuesday, Wednesday or Thursday. Orders after midnight on Sunday will go out the week after.
Like a milkman we will deliver the products you have ordered to your doorstep on the day that corresponds to your area (Stroud = Tuesday, Gloucester and Cheltenham = Thursday). We will confirm the day with you when you order. You do not have to be at home for this delivery providing that you let us know where to leave your order. You may consider leaving a box for us to pop your items in to keep them safe and dry.
If this is your first order, we will deliver your order on the arranged day to your doorstep. When you decide to reorder, we will bring your new order and collect any empty bottles you no longer need. Please leave your clean bottles somewhere that we can easily collect them.
The ecoleaf multi-surface spray, Bio D multi surface sanitiser and toilet cleaner will be supplied in 500ml childproof bottles, if you order 1L you will receive 2 x 500ml bottles.
All other products will be supplied in standard bottles of the following size; 250ml, 500ml and 1 litre. The quantity per bottle is dependent on your order and we will combine multiple orders of the same type into a single bottle where possible.
If you have any queries or want to know more please do CONTACT US. We look forward to delivering your first order.